The seller missed shipping a $50 cashmere sweater, so I applied for a "Refund Only". Unexpectedly, the seller insisted I was trying to scam $50: "I hate scammers like you the most! The warehouse never makes mistakes, not a penny will be refunded, if you dare to apply for refund again I'll expose your whole family online!" I was stunned, does the seller plan to ship only one sweater but earn double the price? A "Receive Only, No Ship" extreme seller, actually met by me? I backhanded reported the seller for false shipping, mailed a Cease and Desist Letter. Half a month later, the shop was permanently banned by the platform. The seller cried again saying he would give me ten times compensation begging for my forgiveness. Chapter 1 I paid $100 for two cashmere sweaters. But the FedEx package I received only contained one. I thought I missed picking up a package. Looking closely, I found the seller filled the same tracking number on both order logistics pages. That means the seller merged shipping. Saved himself a shipping fee. But missed sending me one sweater! What a joke operation. I quickly contacted the seller to explain the situation, applied for "Refund Only". Unexpectedly, the seller insisted I wanted to get their clothes for free: "I hate scammers like you the most! The warehouse never makes mistakes, not a penny will be refunded, dare to apply for refund again I'll expose your whole family online!" I was instantly confused. My finger applying for refund shook violently. There are many "Refund Only No Return" extreme buyers circulating on the internet. But a "Receive Only No Ship" extreme seller. Actually met by me? Chapter 2 I patiently sent the photo of the received sweater to the seller. "Received the package at 5 PM today, only one sweater inside." "Your shop merged shipping, filled the same tracking number in two separate orders, but didn't put the two clothes from two orders together to send to me. I paid $100, only received one, request refund of $50." I expressed clearly enough. The seller still instantly rejected my $50 refund application. Next second, customer service message popped up: "Our warehouse has outbound records, freeloader, don't think about scamming! "For freeloaders like you, we sue one accurate one, don't blame me for not reminding you when you go to jail! Online shopping fraud is illegal!" I almost laughed in anger. Seller missed shipping items, yet so righteous? I expressed reasonable demands. But was easily labeled as a "freeloader"? Anger rushed up along my hair strands. I am a valued customer. Won't take this crap! I told customer service again, after I opened the courier bag. There was one and only one sweater inside. Customer service immediately sent me a middle finger emoji. "Are scammers so arrogant now? Coming to boost performance on the first day of New Year? Rather than freeloading $50 here, better go work in a factory!" Seeing the message, my hands unconsciously clenched into fists. Wished I could fly in front of the customer service. Throw the sweater on his face. When I was ready to reply, the system showed customer service changed. New customer service attitude was slightly better than the previous one. "Hello dear, we need to verify the situation with the warehouse, will tell you result before 10 PM tonight." I patiently waited for the verification result. Two hours later, I thought I could finally get a refund. Unexpectedly the notification received was still: [Your refund application was rejected by the seller. Seller note: No missed shipment.] I couldn't hold it anymore. Staring at the thin sweater in hand fell into thought. Is the seller planning to deny till death? What new type of scam is this? Chapter 3 I didn't plan to continue chatting with the seller. I directly contacted platform customer service. Explained the seller's missed shipment situation. "The seller filled the same tracking number on two independent order pages, causing both orders to show as delivered. Actually I only received one sweater, requesting refund of $50." I sent the delivery photo and order screenshot in order. Thinking refund would definitely succeed. Unexpectedly customer service actually asked me to provide an unboxing video! "If can't provide complete unboxing video, here also can't determine if seller missed shipment~" I really laughed in anger. Buying expensive electronics definitely record unboxing video. Who records unboxing video for a $50 sweater? I truthfully told customer service I didn't record unboxing video. Official customer service replied me: "Then here also can't help verify if seller has missed shipment behavior, thank you for understanding." I stared at customer service's words falling into thought. Since customer service asked me for unboxing video. Then I ask seller for packing shipping video. I messaged seller: "Since your warehouse verified no missed shipment, please send me a copy of packing shipping video." After a minute, shop customer service sent a "disdain" emoji. "Our shop's packing shipping video belongs to our internal data, not transmitted externally." At this moment, I was very sure the seller had no packing shipping video at all. Without evidence, based on what ascertain warehouse didn't miss shipment? Isn't this purely deceiving consumers? Their so-called verifying missed shipment situation was just an hour interval. Found my chat box again. Sent me a sentence "No missed shipment" again without basis. Shopping online for ten years, first time met seller who missed shipment and refused refund! Chapter 4 I checked shop profile. Profile showed this is a new shop established just three months ago. All items in shop are sweaters. Style single, colors rich. Price far lower than shops selling similar items. I thought I picked affordable sweater relying on years of online shopping experience. Even collected this treasure shop at first time. Didn't expect actually stepped into a big pit. A while later, seller customer service sent new message: "Unboxing video must start from goods outer packaging intact, we don't recognize video filmed after opening packaging bag. "Unless you can provide real unboxing video, otherwise we won't agree to your refund application. Smile.jpg." I suddenly sensed something wrong. Seller seemed to guess from beginning I wouldn't record unboxing video. So this shop deliberately used one sweater, earning double price? I won't agree! I prepared to apply for return and refund. Page suddenly popped a new message. "If you want return and refund, send back both sweaters oh, we have special person for inspection, refund as many as sent back. "You send back one, not affecting secondary sales, we will only refund price of one. Stained with lipstick, perfume smell, our warehouse will reject all." My finger clicking return and refund hovered in air. Meaning I not only won't receive replacement sweater... Even return and refund, can only refund half of payment. Simply robbing my $50! Chapter 5 Matter to this point, this is not about $50 anymore. I suddenly remembered, weight of one sweater and two sweaters is different. By same logic, actual weight of courier package is also different. I quickly contacted FedEx courier. Asked weight when package sent out. Courier told me: "Package weight less than one kg, charged as one kg." So weight shown on waybill is one kg. I checked specific weight record during transportation again. Sure enough found real weight. At previous station. Courier package weighed 1.5 lbs (0.71 kg). Shop page marked one sweater weight as 0.8-0.9 lbs. Counting weight of packaging bag and box. Exactly around 1.5 lbs. This weight data enough to prove seller only sent one sweater. I impatiently told this news to seller. Conveniently sent courier weighing screenshot to seller. Thought this farce could finally end. Unexpectedly shop customer service still coldly replied: "We verified, warehouse no missed shipment." Customer service sent another screenshot. Picture clearly showed recent news: [Shock! Woman refunded without return 305 times in a month, sellers jointly sued, court sentenced!] Customer service also sarcastically said: "You understand right?" I laughed in anger. At this moment, she hadn't realized yet. How painful price she would pay for this sentence. Chapter 6 I weighed the received sweater together with packaging. LCD screen showed 1.5 lbs. Consistent with weight when courier transported to last station. I sent courier weight screenshot to seller. "Courier sent out weight 1.5 lbs, I received also 1.5 lbs. One sweater about 0.8 lbs, this proves package you sent originally only had one sweater." I thought this time seller no matter what must refund me. Matter of few minutes refund. Dragged for whole day. Really made people mentally exhausted. I planned to solve this small problem ASAP. Unexpectedly I still underestimated seller's determination of "Receive Only No Ship". Seller who was extremely unwilling to send packing shipping video just now. Suddenly threw out a 10-second shipping video. "This is our shipping video, video shows sent two, weight of each sweater varies, not 100% same weight. We also marked sweater weight for reference only, error exists, we sent two sweaters." Simply too ridiculous! What error can differ by nearly a pound? I skeptically clicked open video. Date on top left showed three days ago. A pair of big hands picked up two packs of sweaters, put into package. Sealed bag, pasted tracking number, operation smooth. I zoomed in item info pasted on package. Indeed tracking number I received. Since seller sent two, I actually received one. Where did the lost one go? After sending this video, seller became more righteous: "Did you see? Our warehouse just distributed you two, you know in heart how many you received. "We provided shipping video, where is your unboxing video? Have it?" Seeing I didn't reply, seller even cursed: "Unexpected right? We saved shipping video, otherwise really let you succeed in refund." I watched packing shipping video three times consecutively. From video start to end. Indeed no trace of editing at all. I scratched head. Couldn't understand no matter how. Chapter 7 I contacted courier. Other side confirmed goods not lost or damaged. Which means situation of losing one sweater halfway doesn't exist. Seller and courier, must be one person lied. Seller uploaded this packing shipping video. Platform even straightforwardly judged seller no missed shipment. System immediately cancelled my refund application. Seller thought occupied reason, still constantly mocking me: "Warehouse no missed shipment, dear you can carefully check if there is another sweater in your home." I pinched the only sweater falling into thought. I can buy expensive ones. But absolutely can't accept seller selling me a $50 sweater with double price! I reported to platform customer service that authenticity of shipping video needs verification. Platform customer service sent message: "Need you provide unboxing video, otherwise we also can't verify." Unboxing video again. As if without unboxing video, can only admit bad luck! Customer service solemnly told me: "Here see shipping video provided by seller indeed packed two for you. "Clothes weight error is within normal range." Clearly weight doesn't match, just rely on a video appeared from nowhere. Seller can just not refund? I anxiously observed shipping video repeatedly. Video clear, watermark normal. Indeed can't see a bit problem. Really want admit bad luck? After platform judged no responsibility, seller tone became more arrogant: "You not receiving is your own business, you not receiving doesn't represent we didn't send! "Now platform all gave result, what else you want quibble? You still want scam?" Seller sent three "rolling eyes" emojis in a row. I almost exploded in anger. I even found evidence of insufficient courier weight. In front of seller's "packing video", actually useless! After closing refund application page. Seller still perseveringly mocking me: "Don't you know in heart how many received? "I tell you, I seen many like you!" Unbearable, I backhanded sent seller into blacklist. Chapter 8 I am Platinum Member of shopping platform. Recharged membership for five consecutive years. Credit score even full. This dispute judged seller no need refund. Not only lost $50. More means later I use this account again. Will be marked as "risk" user. Thinking here, my head hurt like cracking. I accessed VIP customer service line. Anxiously told other side: "I am dissatisfied with handling result of previous order dispute. Online shopping ten years, no need scam a sweater." Platform customer service asked me again: "Was courier damaged or abnormal when received? Here can ask courier if missed." I replied: "Package no damage trace, inside only one." Platform customer service comforted me cool down. "Dear, here see you are our platform high quality customer, to guarantee your shopping experience, here can apply $10 no-threshold coupon for you, do you agree this handling plan?" Moment seeing message, I laughed in anger. Want use $10 coupon send me away? Don't even think about it!
? Continue the story here ?? ? Download the "MotoNovel" app ? search for "390115", and watch the full series ✨! #MotoNovel